For humility, we are looking for five things:
Celebrity Treatment: Humble team members acknowledge that everyone they come in contact with (other staff, guests, drop-ins, delivery people, etc.) are a members of our community. Being humble means treating everyone with the same level of attention, patience, enthusiasm and respect you would give a superstar. Humble team members treat everyone with the same level of caring (eye contact, body language, tone, thoughtfulness), and regularly brag about others.
Thrives on Feedback: Being humble means acknowledging that you do not have all the answers, and treating every moment as an opportunity to learn and grow. Humble team members acknowledge that they have weaknesses, and are open to working on them. Feedback is an essential component of being humble. It means sincerely listening to what others are saying and looking for ways to use that to improve. Humble team members thrive on feedback and acknowledge that it is information (not good or bad). Humble team members are open to feedback and make efforts to remain approachable.
Team Over Self: Being humble means defining success by team standards, not individually. A humble team member puts the objectives of the group before personal objectives. Humble team members genuinely compliment and praise other people without hesitation, love to share credit, and brag about others. They are not interested in self-promotion or attention. Humble team members have a lack of ego.
Ownership of Mistakes: Humble team members are ok with being vulnerable. Being humble requires you to take ownership over mistakes, weaknesses, and shortcomings. Humble team members are able to admit when they were wrong, and learn from their mistakes. When mistakes are made, humble team members take responsibility for the mistake, and practice solution oriented thinking. Humble team members do not blame others or make excuses.
No Task Too Small: Being humble will sometimes require team members to take on mundane, repetitive, and minor tasks for the good of the team (e.g. cleaning up equipment, wiping down the bathrooms, or organizing the office). Humble team members approach these tasks with enthusiasm and purpose. Humble team members are willing to come in early or stay late to help, and never complain. They look for opportunities to help others, and do not begrudgingly (“if I have to…”) take on any tasks, they approach them with excitement.
As a self-assessment, ask yourself the following questions:
Do you treat everyone with the same level of attention, patience, and enthusiasm?
How do you respond to feedback? Do you accept it, reject it, or thrive on it?
If you are working on a project with others, do you define success by your individual result or the result of the group?
Are you willing to admit when you make mistakes and take ownership over the solution? Do you accept that others make mistakes too and graciously accept their apology?
Do you enthusiastically take on any task which promotes the larger goal of the team (regardless of how big or small)? OR do you believe certain tasks are beneath you?